Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Shipping Questions

Returns Questions

Customization Techniques

1. General Questions

What does "Unisex Clothing" mean?

Unisex or gender-neutral fashion transcends traditional gender norms, offering designs and styles that are inclusive and accessible to all individuals, regardless of societal stereotypes. We want YOU to wear what makes you feel strong, brave, & fabulous!

What is the philosophy behind your clothing sizes?

At our core, we believe in transcending labels and limitations. Instead of confining individuals to predefined categories, we embrace the uniqueness of every person. Our apparel is sized inclusively, ranging from 5T to 20, S to XL in Youth, and 2XS to 6XL in Adolescents. This commitment to diversity ensures that everyone can express their authentic selves comfortably and confidently. Each product has a size guide in the description. Please make sure to read it thoroughly before ordering. We empower YOU to choose pieces that inspire boldness and confidence, allowing YOU to embrace yourself fully and unapologetically.

How do I know what size to order?

All apparel has a size guide on each product page.  Please make sure to review the size guide before ordering. The description states what standard measuring system the product uses (Men/Women). Also, we have added keywords to assist in choosing the perfect fit for you.

 Unisex- Unisex garments are based off of men's measurements. We recommend ordering a size smaller for individuals that generally purchase women's apparel. 
 Sam-Apparel/Accessories with the word "Sam" are cut & sewn based off of women's measurements.
 Jesse-Apparel/Accessories with the word "Jesse" are cut & sewn based off of men's measurements

Do you have a physical store?

Currently, we do not have a physical store. However, we do offer *free shipping and returns, so you can try our products risk-free.

2. Shipping

Shipping Policy

At Janey Grey Collective, we strive to provide quality and sustainable clothing that makes individuals feel good and empowered to be their true, authentic selves. Our unique products are made especially for you once you place an order. Depending on the customization technique (DTG printing, All Over Printing, Sublimation, Embroidery, Direct-to-Film) of each item you choose, will determine the amount of time it takes to make and ship. Please refer to the product description for an accurate time frame.

 *All shipping time frames are based on business days ​


 Shipping Costs 

 Enjoy FREE shipping on all clothing and select accessories (totes, drawstring bags, fanny packs, hats, tech products)!  All other accessories (Backpacks, Bags, Shoes etc.) receive complimentary shipping on orders over $150. 

3. Returns

We want you to love your Janey Grey Collective purchase, but we understand that sometimes things don't work out. That's why we offer hassle-free returns within 30 days of purchase for items in new and unused condition, with all tags attached. Please note that a flat fee of $7 per order is applied to cover processing and restocking costs, and will be deducted from your refund. For more detailed information, please go to the Returns questions section on this page.

2. Shipping 

What shipping methods do you offer?

We utilize standard shipping methods for all orders within the United States.

Do you offer free shipping?

Yes, we offer complimentary shipping on all clothing items and select accessories, including totes, drawstring bags, fanny packs, hats, and tech products!

*Orders containing other accessories such as Backpacks, Bags, Shoes, etc., qualify for free shipping on orders over $150.

Do you ship internationally?
At the moment, we only ship within the United States.
How long will it take to receive my order?

The time it takes to receive your order varies depending on the customization technique utilized for each item, such as DTG printing, All Over Printing, Sublimation, Embroidery, or Direct-to-Film. For specific details regarding the production and shipping time frame for your chosen items, please refer to the product description. To learn more about customization techniques, please check out page 4 in FAQ's.

3. Returns

What is your return policy?

We want you to love your Janey Grey Collective purchase, but we understand that sometimes things don't work out. That's why we offer hassle-free returns within 30 days of purchase for items in new and unused condition, with all tags attached. Please note that a flat fee of $7 per order applied to cover processing and restocking costs, and will be deducted from your refund.

How do I initiate a return?

Initiating a return is easy! 

1. If you received misprinted, defective, or damaged items, or if your package was lost in transit, please email us at info@janeygreycollective.com within thirty days of the estimated delivery date and include your order number along with a photo of the item you'd like to return.

2. If you are unsatisfied with your items, and would like to return them (excluding clearance and final sale items), please click this link to initiate your return. Once your return is approved, you will be emailed a free return label. https://shopify.com/60237054025/account

All returns are subjected to a flat fee of $7 per order applied to cover processing and restocking costs and will be deducted from your refund. Please allow at least fourteen days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement. 

Are there any items that cannot be returned?

Clearance and final sale items are not eligible for return or exchange unless they are misprinted, defective, or damaged upon receipt.

Customization (Printing) Techniques

DTG Printing

Direct to Garment or DTG printing DTG applies designs to garments like t-shirts, hoodies, and sweatshirts. 

Sublimation

Similar to all-over printing, sublimation ensures your design spans the entirety of the product. It's directly printed onto ready-made items like mugs or phone cases, ideal for intricate patterns and expansive designs.

All Over Printing (AOP)

All-over prints cover every inch of the product. Starting with printing on fabric rolls, our products crafted with precision. This process is for intricate patterns and large-scale designs.

DTF Printing

Direct-to-Film (DTF) printing  is for fabrics unsuitable for DTG customization, such as fleece and nylon blends. Perfect for intricate designs, including photos, detailed graphics, fine art, and small text, ensuring sharp and vibrant results.

Embroidery

Embroidered designs use colored threads, adding texture to the products we create.